AirAsia
Sandakan
Job Description
As an operator transporting cargo to over >110 airports across Asia, we are at the frontlines of this large, but unsexy space. This white space motivates us to redefine the way the supply chain operates and be the one-stop end-to-end delivery solutions provider. With experience in 1st Mile, Last Mile and Customs Clearance operations, we’d like to further expand our services to provide on-demand, hyper local delivery, not limited to parcels, but food and groceries as well.
We are looking for someone with a passion for people, excellent communication skills and is self-motivated. As a Hub Executive, you will be responsible for ensuring co-ordinated delivery for everything going through our sorting hub (i.e. parcels etc) and managing delivery partners. In our goals of expediting the delivery process, you will be utilising our in-house technology platforms and need to be comfortable adapting to new technology systems and processes. This role will be on a full-time basis based out of our office in Sandakan and you will be reporting daily to the Lead.
You will fit perfectly if you have prior experience in delivery operations, specifically operations involving logistics and on-demand delivery. Having good knowledge in managing delivery partners and acquisition/retention programmes will make you stand out in this application.
A DAY IN A LIFE
■As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities.
That said, the bulk of your working hours should involve you having to:
■Be the key liaison for Delivery Operation with our City Launch team
■Actively involved in all meetings, information sourcing and decision making on behalf of Delivery Operations with the City Launch team.
■Troubleshoot possible problems and provide solutions to the City Launch team
■Work closely with the Delivery Operations executives team to ensure proper implementation of new city launches
■Serve as day to day coordinator handling inbound, sorting and outbound of parcels through the hub.
■Monitor and ensure sorting hub SLAs are achieved.
■Develop a deep understanding of the freight forwarding industry, understanding who the various key players are and what are the key customs regulations, import/export duty rules etc.
■Build a community culture with high standards and strong values
■Ensure our service professionalism and availability
■Identify, build and enforce process improvements to manage the driver operations team effectively
■Troubleshoot and solve issues faced by delivery partners and merchants
■Own the weekly performance of designated hub including deliveries, fulfilment, and customer experience
■Any other tasks as assigned by Leads.
■At the onset, you may be culture-shocked working in AirAsia and with the Teleport team. To help you adapt better, we would like to share our beliefs on leadership. Put simply, you are a leader, we all are leaders and good leaders will:
■Roll up their sleeves as needed, and never delegate work that one would not be willing to do themselves
■Do what is needed to get things done, as they believe speed is more important than anything else to effect change
■Over communicate, particularly as they are all quite autonomous
■Take care of our staff, and treat them as they would want to be treated
■Are rigid on goals, but flexible on the details
SKILLS
These are minimum skills requirements and a ‘must-have’ for the role:
■Strong leadership and people management skills to deal with a large and diverse driver community
■Is resourceful and a fast thinker – able to solve problems on-the-go and adapt quickly
■Results and performance driven, preferring data to drive your everyday decisions
■Possess a hands-on mentality and an analytical and structured way of working
■Able to operate successfully in a lean, fast-paced organization to scale quickly
■Self-motivated with a focus to exceed set goals
■Comfortable adapting to new technologies
These are skills that are ‘nice-to-have’ and will make you stand-out in the job application:
■Multilingual
■Strong knowledge of driver/fleet management
QUALIFICATIONS & EXPERIENCE
■At least an undergraduate degree
■1-2 years working experience, predominantly in an operational capacity
■We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be the best. We committed to creating a diverse work environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position-specific.
SUMBER / MEMOHON KLIK DISINI
Sumber: Indeed.com